FAQ’s
Payments
As a method of payment we accept all major credit and debit cards and there is a 4% processing fee, we accept cash and no personal checks.
It is federal law! The Department of Transportation requires all moving companies to compensate for losses based on the weight of the item. ALL moving companies that fall under the Federal Motor Carrier Safety Administration offer the federally required free coverage of $0.60 per pound and offer increased coverage for additional compensation.
Do you need one of the best moving companies around? Contact us today!
Yes. Potomac Moving Company charges a $100 deposit for local moves. The $100 will be deducted from your move upon the completion of your job. There is no penalty to reschedule for another date/time provided this is done 7 days or more prior to the scheduled move. The deposit is 50% refundable if you decide to completely cancel the move or reschedule it with less than 7 days’ notice.
Note: During busy periods, our schedule can fill up weeks in advance, and we ask that you give us as much notice as possible when requesting to shift a scheduled move.
Did you know? According to the U.S. Census Bureau, about 70% of moves occur between May and September.
Contact us today to learn how our local movers can help you relocate.
It covers the cost of one truck for one day of use. It’s not just the truck! We also bring out furniture dollies, tools, and blankets to protect and efficiently move your items. It is also a means of transportation for the moving crew.
Would it be less expensive to get your own truck for a local move? The answer is usually “no.” Once you add in all of the costs associated with a truck rental, it saves you money and time to use one of our trucks!
Learn more from commercial moving companies near you!
Transportation time
The time it takes to move depends on the size and speciality of each person’s belongings. Every single move is different!
The time to complete a 1-bedroom apartment with an identical furniture list can vary drastically based on many factors, such as which floor the apartment is on, the level of thoroughness of the customer’s packing, the size of the elevators, etc.
Because of these variables, we provide an estimate based on an average of similar moves. There is a 50% chance your move will cost less than the average, and a 50% chance it will cost more than the average.
Regardless, you can rest assured that we will only charge for the time worked, no more and no less! Rest assured that our movers will always work with a mission-oriented purpose. It’s fair for you and us. (link to full moving estimate form here)
Unfortunately, like all moving companies out there, we wish we could control traffic. We’ll complete your mission, charging you the same hourly rate until the job is completed.
Terms of transportation
It is the customer’s responsibility to reserve parking spot for the moving truck on the day of the move. We will need at least 50′ to park the truck on the street. The truck has 13′ clearance and if you have a loading dock, please check the clearance for the truck parking.
Our moving services fleet consists of 26 moving trucks. If you have an unusually high amount of volume for a residence of your size, please let us know so we can adjust accordingly. If a second trip is needed, then we charge for the time it takes to make the round trip.
An 18-wheeler is the next step in size above a 26-truck. It substantially raises the price for your move b/c of the cost of the truck and increased driver training requirements. Therefore, we opt to make a second trip with a 26-truck or use a second truck on your move.
Packaging
Potomac Moving Company no longer has access or control over the items. Therefore, we can’t cover items once they leave our care and possession.
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We will wrap press board items and handle them with care, but we don’t cover any damages that result from these items.
To learn more, contact one of the best moving companies near you, Potomac Moving Company.
Yes, Potomac Moving Company will carefully pad and wrap all items to be moved, including the removal and wrapping of all glass shelves & glass table tops if applicable.
The moving crew will pad all door jambs & hard surface floors & railings as well as install protective floor runners throughout the home.
We will cover and or shrink wrap all upholstered furniture and bag all mattresses before moving. Please refer to our MOVING TIPS page or contact one of our local movers today for more helpful information.
Potomac Moving Company will place all items in your new home at your direction and reassemble all items taken apart by Potomac Moving Company.
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Packaging
It saves you the most valuable thing of all: time! We can determine if it’s press-board, repairable, or we just need to compensate via some sort of monetary value.
It defines your level of compensation for any damages that occurred during your move. Nobody can predict when a damage will occur beforehand; that’s why you should have the ability to purchase a higher level of valuation and protection. Some people would prefer to take a higher risk in the likelihood that no damage occurs, and that’s fine. Some people purchase increased valuation with no damages resulting, and that’s fine. Either way, it’s like choosing your deductible for your car insurance; you don’t get to choose a better premium AFTER the accident.
Where do I file a claim? Please click here to fill out our damage claim form. (link) How long does it take until my damage claim is resolved? It typically takes between 5-30 days to resolve your damage claim. It depends on the level of damage, the type of damage, your cooperation, your availability, and the repair technician’s schedule. Your patience is especially appreciated if a third party vendor must be brought in to assist with any repairs.